Mona's Real Estate Matters and a Myriad of Other Conversations: Mr. "Sure, I'll Meet You at the Office" Never Showed Up

Mr. "Sure, I'll Meet You at the Office" Never Showed Up

Honestly, I feel pretty safe in what I do for a living and rarely get any twinges or spidey senses going off indicating possibly danger or harm.  Thankfully, those feelings are well tuned however if someone isn't serious about a purchase or sale of a property!

A man left a message at the office professing great interest in one of our listings.  I returned the call within a few minutes and we spoke briefly.  It was quite late in the day and this fellow wanted to see the house that day but I wasn't available right that minute to show it and offered to show the following morning.  He claimed he wasn't available then so we agreed to a showing the following morning of the day after.

Our policy is to meet clients for the first time at the office.  Other agents feel differently and this is in no way a judgement on how they handle their own business.  Meeting at the office accomplishes several things, primarily though, a level of professionalism is established (in my opinion).  We are able to review agency documents and refer to the computer screen comfortably if we are trying to determine listings of interest.  There is no denying though that meeting at the office also usually provides a witness who might be able to identify this person later if need be.

I explained to this man that we like to meet people that we didn't know at the office rather than the property and since our office is less than five minutes from the listing he was interested in, he agreed.

Thursday morning came and there I was completely on time with all the necessary documents printed out.  Ten minutes later, still no fellow. At fifteen minutes late, I called his cell phone which went to voicemail.  Still later I sent a text.  By the forty-five minute mark, I was pretty steamed and sent an email suggesting he'd forgotten our agreed upon meeting and figured if he was still interested to please contact me to re-schedule.

Do I think his plan was to ambush me at the vacant property? No, not really but an intentional person who'd simply forgotten the appointment (who hasn't done that!) would have fallen over themselves getting in touch to apologize.

No, I don't think he was out to harm me. Those kinds of thugs usually don't provide their cell phone numbers and email addresses first.  No, I think this was just a run of the mill inconsiderate expletive that real estate agents are plagued with.  Not only does something like this play havoc with an agent's schedule but it is also a real irritant to our emotions and who needs that?

MoonDancer Realty is a busy firm and I really don't have time for people not serious about their real estate transaction so I guess I'd rather have the occasional "Mr. I'll Meet You at the Office" stand me up for an appointment than to invest weeks of time into showing properties and then have someone not make a decision to purchase!

Consumers, please don't make appointments you don't plan to keep!

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Comment balloon 52 commentsMona Gersky • August 29 2015 05:28AM

Comments

Good morning, Mona Gersky the females on my team handle all of their buyer appointments in that manner....they meet at the office.... and I usually know where they are....eric is a different story.... but he has accompanied my daughter to a listing appointment when she was suspicious of the owner....as it turned out, he was just a old man who was joking with her and the sale went smoothly...and more business referred by him.

Posted by Barbara Todaro, "Franklin MA Homes" (RE/MAX Executive Realty ) over 2 years ago

Nah, he was not out to harm you, just a total ass that has no consideration for you or your time.

Posted by Roger D. Mucci, Lets shake things up at your home today! (Shaken...with a Twist 216.633.2092) over 2 years ago

Good morning, Mona -- your policy is a good one and while you will likely never know his motivation, it's better to be safe than sorry.

Posted by Michael Jacobs, Los Angeles Pasadena Area Real Estate 818.516.4393 (Coldwell Banker Residential Brokerage) over 2 years ago

Unfortunately these types are out there Mona, luckily he weeded himself out early.

Posted by Tom Arstingstall, General Contractor, Dry Rot, Water Damage Sacramento, El Dorado County - (916) 765-5366, General Contractor, Dry Rot and Water Damage (Dry Rot and Water Damage www.tromlerconstruction.com Mobile - 916-765-5366) over 2 years ago

WE C I T O folks too..

 

"Come into the office."  If they will not do that..we do NOT go and meet them at a house.

 

Posted by Ginger Harper, Your Southport~Oak Island Agent~Brunswick County! (Coldwell Banker Sea Coast Advantage) over 2 years ago

Mona Gersky I think he probably called another agent who immediately jumped up and ran to show him the property. Your policy is a good one.

Posted by Michael Setunsky, Your Commercial Real Estate Link to Northern VA over 2 years ago

How frustrating.  I can relate.  Every once in a while we get a no show - just had one this week (and we confirmed the day before).  I generally wait 15-20 minutes (and call twice during that time).  After that, I'm pretty much done w/ them unless they call back frantically apologetic and have good excuse (we've had a few where they had emergencies where their kid got hurt and one w/ a death in the family).  But, other than that, not worth my time.

Oh, and I can relate to the idea that it is an opportunity cost where I could have been meeting with someone else.  I do try to use the time effectively though in doing other work.

Posted by Debbie Gartner, The Flooring Girl & Blog Stylist -Dynamo Marketers (The Flooring Girl) over 2 years ago

Kinda makes you wish you could charge clients for missing appointments the same way Doctors and Lawyers do.

Posted by Joshua Hess, Real estate marketing in Macon & Warner Robins. (Your KickStart, LLC) over 2 years ago

The positive is that you were in the office and not waiting at a house with the lights all on, doors opened, lids down, etc.  I agree that meeting in the office is definitely safer and a puts the experience in a more professional light. That person was just plain rude.

 

Posted by Kat Palmiotti, The House Kat (Grand Lux Realty, 914-419-0270, kat@thehousekat.com) over 2 years ago

Same thing happened here with me. The guy gave me 3 time slots meeting with him. That was my dinner time. He never confirmed back and I have dinner at home. 

Sam Shueh

Posted by Sam Shueh, mba, cdpe, reopro, pe ( (408) 425-1601) over 2 years ago

We base our whole day around appointments and schedules. When one appointment doesn't show or cancels it can wreak havoc on the rest of the day. I can't stand inconsiderate people like this guy. 

Posted by Nicole Doty - Gilbert Real Estate Expert, Broker/Owner of Zion Realty ZionRealtyAZ.com (Zion Realty) over 2 years ago

Mona Gersky Welcome to the world of the buyer-liars. Forcing a meeting at the office also will help weed out many of these wastes of flesh.

Posted by Sandy Padula and Norm Padula, JD, GRI NMLS#1483386, Presence, Persistence & Perseverance (Realty One Group) over 2 years ago

What did this time-waster say when you asked if he was working with another real estate agent?  Very likely he called around until someone showed him the property, or got frustrated with being required to set an appointment first.  He make have made a dozen appointments that he never intended to keep.  This  kind of user will verbally agree to everything until you do what he wants - then he's a ghost.

Posted by Richard Arnold, Realtor - Tempe, Chandler, Mesa, Gilbert, Phoenix (Keller Williams Realty East Valley) over 2 years ago

It looks like none of us will ever keep the other waiting!  Rich Arnold he claimed not to be working with anyone else. Sandy Padula and Norm Padula, JD, GRI I'm so glad that 99% of the buyers I work with aren't liars and completely deserving of their flesh! Nicole Doty - Gilbert Real Estate Expert the whole day turns into catch up. Sam Shueh I have low tolerance for people wanting to make appointments in the evenings anyway, I'd much rather work during the day on a weekend.

Posted by Mona Gersky, GRI,IMSD-Taking the mystery out of real estate. (MoonDancer Realty, Dillsboro,NC) over 2 years ago

Mona Gersky - Well done. Great policy. Regrettably we have prospects that don't show for appointments. It does mess up the day. I have learned to just say 'next.' And move on.

Cheers,

Tom

Posted by Thomas F. Scanlon, CPA, CFP (Borgida & Company P. C., CPA's) over 2 years ago

Kat Palmiotti this was a court ordered sale on a vacant house. No electricity or anything! Joshua Hess for sure. Debbie Gartner even time spent with the dogs would have been better :-)   Michael Setunsky since it was my listing, I don't think that happened in this case but could just as easily been that. Ginger Harper I don't know what W E C I T O means but I agree, meet at the office first. 

Posted by Mona Gersky, GRI,IMSD-Taking the mystery out of real estate. (MoonDancer Realty, Dillsboro,NC) over 2 years ago

Tom Arstingstall, General Contractor, Dry Rot, Water Damage Sacramento, El Dorado County - (916) 765-5366 this is true. Michael Jacobs there may not have even been any motivation!  Roger D. Mucci succinct as ever! Barbara Todaro glad the transaction went well but policies usually have a good reason.

Posted by Mona Gersky, GRI,IMSD-Taking the mystery out of real estate. (MoonDancer Realty, Dillsboro,NC) over 2 years ago

Thank you for post this blog.  We found it useful.

Aaron Robertson

Authority Property Management 

Redding CA.

Posted by Aaron Robertson, We Make Renting Simple. (Authority Property Management) over 2 years ago

Thomas F. Scanlon I have also but sometimes it still gets under my skin.

 

Posted by Mona Gersky, GRI,IMSD-Taking the mystery out of real estate. (MoonDancer Realty, Dillsboro,NC) over 2 years ago

Prequalification is a must before I show any home.  Just like the doctors require insurance information up front.  It's the only way we can correct this scenario that we jump when they say jump.  If they can't pay they can't play.  

Posted by Teri Pacitto, Real Estate, Your Style...Your Home...My Specialty (Compass) over 2 years ago

I guess #1 doesn't think the guys could get sliced up, too, LOL. I drum it into my team member's heads to always meet clients at the office, but they do things their own way. I prefer office meetings initially because it gives me control in the transaction, too; they have to sit there and listen to me and understand what we are doing before we go out. It gives you a chance you don't always get otherwise to explain how you work. But people who stand you up are inexcusable. I'm sorry the guy was so rude.

Posted by Elizabeth Weintraub Sacramento Real Estate Agent, Top 1% of Lyon Agents, Put 40 years of experience to work for you (Lyon Real Estate) over 2 years ago

I'm new to this industry, and I'm making it my practice to do just what you are doing. A business meeting must come first. I always have had a plan of action before execution when in the corporate world and I plan to continue this practice as I grow my business.

Posted by Awilda Caberto, Realtor®, Building Good Relationships one Home at a Time (All Streets Realty) over 2 years ago

Something must have been nagging at you to insist on an office meeting.  I am so glad you took that route.  Sounds like you are better off without this guy.

Posted by Belinda Spillman, Colorado Living! (Aspen Lane Real Estate Colorful Colorado) over 2 years ago

Meeting new clients at the office is a very professional approach, and as you  said, a very safe place to meet. I'm not so sure he didn't  have devious inentions....  no sale is worth putting yourself at risk....

Posted by Gloria Valvasori, ASA, Quality Service, Exceptional Results, Since 1987 (Better Homes and Gardens Real Estate Signature Service) over 2 years ago

By the amount of comments its obvious that we all have these "no shows".  Last weekend I had 2 - one called - and one never did.  Earlier in August I ended up firing a client who had stood me up 3 times previously, several had phone calls after the fact - but it seemed on really nice summer days....they just blew me off.  It was funny to see the text messages when I said that it was not working for me.  She then told me I was fired...but I had to remind her that I fired her first!  Rude, inconsiderate people are everywhere it seems...whether they are cutting in traffic, at a store...texting while driving, reading or just stepping all over you to get what they want.  I guess it comes with the territory.  Perhaps if they were paying a small stipend to us before we showed them homes they would think twice. 

We are better off without them since a transaction with them would probably be full of issues - not providing documents in a timely manner, not being able to reach them, etc.  Onward to the next motivated buyer or potential tenant client.

Posted by Evelyn Santiago, Managing Broker Heart Realty Group, Inc., Passionate About Real Estate & Our Clients! (Heart Realty Group, Inc..) over 2 years ago

Plenty of no shows out there.  So it is best to try to schedule multiple showings or appointments at the same time or at least schedule other errands in the area.  That way when the no show happens, you have other things to do.  

Posted by Rob Arnold, Metro Orlando Full Service - Investor Friendly & F (Sand Dollar Realty Group, Inc.) over 2 years ago

Recently one of my agents had an appointment with someone and about half an hour before the appointment she got a phone call from the granddaughter of that potential buyer.  They had a death in the family and couldn't make the appointment.  It was the father of the young woman who called and the son of the buyer.  I thought to myself that day that I might not have thought to have someone cancel the appointment if my child had died.  

Posted by Tammy Lankford,, Broker GA Lake Sinclair/Eatonton/Milledgeville (Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668) over 2 years ago

Mona- good for you for sticking to your business procedures.  The thing is we don't know.  If he had been someone out to do you harm then you spared yourself that.  And I for one do think it's very professional to have a new client meet you at the office.  It sets the tone that you aren't available at the drop of a hat. 

Posted by Kathy Streib, Home Stager - Palm Beach County,FL -561-914-6224 (Room Service Home Staging) over 2 years ago

Mona Gersky,  I have had my share of no shows too, but it's better to be safe than sorry.  If they can't come to the office, they must not really want to see the house.

Posted by Sybil Campbell, REALTOR® ABR, SFR, SRES Williamsburg, Virginia (Long and Foster REALTORS® 5234 Monticello Ave Williamsburg, Virginia) over 2 years ago

Hi Mona - In addition to all of the other reasons that's a good policy, at least you didn't have to sit in the car waiting for him to not show at the house.

Posted by Dick Greenberg, Northern Colorado Residential Real Estate (New Paradigm Partners LLC) over 2 years ago

This likely was not your ideal client anyway, but how rude of him not to cancel the appointment he agreed to.  But it just means that the door is opened for someone who will respect the value that you provide.

Posted by Maureen Bray Portland OR Home Stager ~ Room Solutions Staging, "Staging that Sells Portland Homes" (Room Solutions Staging, Portland OR) over 2 years ago

Safety is a big consideration and it sounds like you did everything with professionalism. I agree that if it slipped his mind, he would have called back. 

Posted by Dana Hollish Hill, Associate Broker (Hollish Hill Group, Keller William Capital Properties) over 2 years ago

Even beyond the safety concerns, you make a great point that this first offer sets the professional tone for the transaction. 

Posted by Patricia Kennedy, Home in the Capital (RLAH Real Estate) over 2 years ago

It's so frustrating when people don't keep their appointments and then never contact you again.

Posted by Evelyn Johnston, The People You Know, Like and Trust! (Friends & Neighbors Real Estate) over 2 years ago

So inconsiderate. I'm sure it's happened to most agents at one time. I have only had it happen once as a home stager and I was so relieved they didn't show because the property was disgusting. Dog poop on the side walk and trash piled up. I never looked back!

Posted by Sharon Tara, New Hampshire Home Stager (Sharon Tara Transformations) over 2 years ago

If everyone would insist on meeting clients at the office first, we all would be safer. 

Posted by Joan Whitebook, Consumer Focused Real Estate Services (BHG The Masiello Group) over 2 years ago

Mona Gersky doesn't it happen to us once in a while?

The consumers should understand the value of this serious 'appointment'!

Posted by Praful Thakkar, Andover, MA: Andover Luxury Homes For Sale (eXp Realty) over 2 years ago

Mona  - I think it makes sense to meet people at the office first or take someone with you.

Posted by Christine Donovan, Broker/Attorney 714-319-9751 DRE01267479 - Costa M (Donovan Blatt Realty) over 2 years ago

I agree it is a good idea to meet people at the office first. Unfortunately there are people who do not care about the time we spend on them.

Posted by Gita Bantwal, REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel (RE/MAX Centre Realtors) over 2 years ago

This is a great idea. It's very safe and beneficial all at the same time. Good for you Mona!

Posted by karla giorgio, Your trusted Orlando Agent! (Century21 Roo Realty) over 2 years ago

Testing people to see if they are serious can be done many ways. No show? is one

Posted by Richie Alan Naggar, agent & author (people first...then business Ran Right Realty ) over 2 years ago

The world is full of inconsiderate people, your safety concerns add another level of anxiety. Having people think you will not be alone when you meet is a great deterrent. 

Posted by Matt Brady, Lending With Competence And Character (Skyline Home Loans) over 2 years ago

I think one thing it shows is that the urge to see homes or A home passes. It sounds strange, but on some level, buying a home is an impulse buy. 

Posted by Karen Fiddler, Broker/Owner, Orange County & Lake Arrowhead, CA (949)510-2395 (Karen Parsons-Fiddler, Broker 949-510-2395) over 2 years ago

Lots of times I think that if someone wants to see a home and you can't make it for whatever reason the buyer will just find another agent who can show it. Kind of a immediate gratification thing.

Posted by Bill Reddington, Destin Florida Real Estate (Re/max Southern Realty) over 2 years ago

Videos helps the show and tell right now and then to move the dialogue on to the financing, gotta sell my house first or convince the partner this is the one. Meeting at office gives chance to learn more on the ride to and from and also if they don't show, you keep working at the beehive. Rather than stalled with only a cell phone to stay productive at the empty property or one with the seller who talks on and on and there goes a quarter of the day in the delay / no show.

Posted by Andrew Mooers, Northern Maine Real Estate-Aroostook County Broker (MOOERS REALTY) over 2 years ago

We've all had them, the worst is when they call another agent and they jump and show it right away. Time wasters and disrespectful human beings.

Posted by Corinne Guest, Managing Broker, The Choice of Professionals (Barrington Realty Company) over 2 years ago

Being stood up is no fun but at least you were in air conditioned comfort and could have used the time on other tasks. You made the right call. Meeting at the office is always preferable.

Posted by Pat Starnes, Brandon, MS, Broker Associate, ABR, 601-278-4513 (Front Gate Real Estate) over 2 years ago

Oh, we've all been there Mona. I had to be at a conference 4 hours away a few months ago, but I stayed back a little later to meet a client who couldn't schedule any sooner. No show. I was late for the conference and had to drive there steaming. It is just simple bad manners, and there are plenty of those out there.

Posted by Mike Cooper, Your Winchester, VA Real Estate Sales Pro (Cornerstone Business Group Inc) over 2 years ago

Good thing you took the proper safety steps. Sure, they could have just changed their mind about buying and didn't care about how you felt about it, but it's always possible they had bad intentions.

Posted by Melanie Cameron, The Cameron Team (Coldwell Banker Sea Coast Advantage) over 2 years ago

Yes, Mona, meeting at the office first is very wise. If I don't do that, I make Frank go with me - Guido :) - but meeting at the office is preferred because it is more professional for the reasons you named. Methinks they were not serious and probably called another agent who showed it and they checked it off their list.

Posted by Sharon Alters, Realtor - Homes for Sale Fleming Island FL (Coldwell Banker Vanguard Realty - 904-673-2308) over 2 years ago

You did the right thing both from a safety/ and time management perspective. What are the odds this fellow would turn into a check?

Posted by Doug Rogers, Your Alexandria Louisiana Agent (Bayou Properties) over 2 years ago

I refuse to show properties if I don't have a mortgage preapproval or proof of funds from the bank already in my email. If they cannot provide that, I won't show property. I also bring Ronnie with me due to all the things that have been going on in our business. No strangers meeting me alone.

Posted by Barbara-Jo Roberts Berberi, MA, PSA, TRC - Greater Clearwater Florida Residential Real Estate Professional, Palm Harbor, Dunedin, Clearwater, Safety Harbor (Charles Rutenberg Realty) over 2 years ago

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